Refund Policy

Refund Policy:

  • I have a 14-day return policy, allowing you to request a return within 14 days of receiving your item.
  • To be eligible for a return, the item must be unworn, unused, and in its original packaging.
  • You'll need to provide the receipt or proof of purchase.
  • To initiate a return, contact us at marketagarne@gmail.com.
  • Damages and Issues:
  • Inspect your order upon receipt. Contact me immediately if the item is defective, damaged, or incorrect.
  • For items damaged in transit, contact marketagarne@gmail.com within 48 hours of receiving the delivery.

Exceptions / Non-Returnable Items:

  • Custom orders and personalised items cannot be returned.
  • Sale items or gift cards are also non-returnable.

Exchanges:

  • I offer credit notes for shop items if you change your mind within 7 days of receiving them.
  • Items must be unworn, unused, and in their original packaging.
  • Credit notes are valid for 12 months.
  • Contact me at marketagarne@gmail.com to initiate an exchange.

Refunds:

  • Goods sold are non-refundable.
  • No returns or refunds for broken/damaged items unless it's damaged in transit or deemed a manufacturing fault.
  • All items are examined and recorded before dispatch for quality control.
  • Refund approval will be communicated. If approved, you'll be refunded via your original payment method. Allow time for processing by your bank or credit card company.