Return Policy

Return Policy

At Booblinka Jewellery, I want you to feel confident in your purchase. Below are the details of my return and exchange policies:

Returns:

  • I offer a 14-day return policy. You can request a return within 14 days of receiving your order.
  • To be eligible, items must be:
    • Unworn and unused.
    • In their original packaging.
    • Accompanied by a receipt or proof of purchase.
  • To start a return, contact me at info@booblinkajewellery.com.

Damages and Issues:

  • Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact me immediately at info@booblinkajewellery.com.
  • For items damaged during transit, report the issue within 48 hours of delivery, including photos of the packaging and the damaged item.

Exceptions / Non-Returnable Items:

  • Custom-made and personalised jewellery cannot be returned or refunded due to their bespoke nature.
  • Sale items and gift cards are also non-returnable.

Exchanges:

  • I offer credit notes for shop items if you change your mind within 7 days of receiving them.
  • Items must be:
    • Unworn and unused.
    • In their original packaging.
  • Credit notes are valid for 12 months from the issue date.
  • To request an exchange or credit note, email me at info@booblinkajewellery.com .

Refunds:

  • Goods sold are generally non-refundable. Refunds are only issued for:
    • Items damaged during transit.
    • Items with a manufacturing fault.
  • Each item is carefully inspected and recorded before dispatch to ensure quality.
  • If your refund is approved, it will be processed via your original payment method. Please allow time for processing by your bank or credit card company.

Key Points to Note:

  • Custom Orders: These are made just for you and cannot be returned or refunded.
  • Quality Assurance: All jewellery is thoroughly checked before being shipped.
  • Customer Responsibility: If you suspect damage from mishandling after delivery, such as breakage, it cannot be refunded or replaced.

Need Help?
For any questions or concerns about returns, exchanges, or refunds, feel free to contact me at info@booblinkajewellery.com. I’m here to help and ensure you have the best experience with Booblinka Jewellery.